Posted 04/25/08

Technical Training Specialist

 The MassMutual Financial Group is a global, diversified financial services organization with more than $395 billion in total assets under management. Our family of companies serves the needs of nearly 13 million clients by providing a broad-based portfolio of financial products and services including: investments, annuities, disability income insurance, life insurance, retirement services/401(k) plans, trust services, mutual funds and long-term care insurance.

 MassMutual Financial Group is committed to providing an inclusive work environment that capitalizes on the talents and contributions of all employees, regardless of age, race, gender, background, religion, disability, national origin, sexual orientation, or personal interests and beliefs.  We understand the importance of a diverse range of talent and ideas, and encourage our employees to share in this understanding.

 We foster respect for our employees, and provide a culture where each individual has the opportunity to be just that – an individual.

Our impressive array of talented employees enables us to provide exceptional service to our continually expanding, diverse client base.  The strong growth of our business, ongoing development of new products and expansion into new markets is dependent on the inclusive work environment we maintain.

The Technical Training Specialist will lead Training Consultants and clients through the e-learning process by taking a collaborative approach to implementing training solutions, building a (winning) culture that drives a dynamic service environment committed to attracting and retaining policyholders, producers and customers.  He/she will be responsible for the daily operations of the Learning Management System.

RESPONSIBILITIES

• Designs content for online delivery using authoring tools. 
• Manages technology applications that support learning and development. 
• Serves as point of contact for trainers and business professionals looking for technology solutions to assist with training. 
• Manages data and reports for compliance and legal tracking purposes. 
• Educates organization on ways to enhance learning through the use of technology.

• Designs, develops and deploys e-learning, web-based and synchronous/asynchronous learning content.  Oversight and administration of LMS (SAPs Learning Solutions). 
• Develops, documents, leads workgroups on, and implements e-Learning standards and guidelines. 
• Assists with selection and implementation of technical systems and instructional technology. 
• Must have a proficient skills specifically associated with e-Learning software including but not limited to Lectora and Flash. 
• Contributes to the development and implementation of the Blended Learning strategy.

 REQUIREMENTS

• Candidates should be prepared to provide a sample of e-learning content he/she personally created. 
• Bachelors Degree in business with training and learning/organization development focus preferred.
• Familiarity with adult learning theories and an understanding of the latest research in ISD and current solutions for adult learning. 
• Strong understanding of web usability and user interface best practices. 
• 3 to 5 years experience with e-learning technology. 
• Clear understanding of client server architecture. 
• Experience in Learning Management Systems (LMS) and industry standards (SCORM).  OnDemand and technical writing experience a plus. 
• Strong client management, interpersonal, and negotiation/influencing skills
• Functional knowledge of Insurance Industry
• Strong organizational skills - ability to multi task effectively in a fast paced environment and met aggressive deadlines; 
• Excellent written and verbal communication skills;
• PC Literacy: Word, Excel, and PowerPoint;
  
   

This opening currently resides in Enfield, CT.  However, as organizations and their structures evolve, locations may be reevaluated and position location may change.  We are looking for candidates who have flexibility between MassMutual's two locations:  Springfield, MA, Enfield, CT.

 If you would like to apply to this position please click here HTTPS://RECRUIT.MASSMUTUAL.COM:443/sap/bc/erecruiting/posting_apply?param=cG9zdF9pbnN0X2d1aWQ9NDdGRTgzMEUxNzQ1MDBDRkUxMDA4MDAwQUEwNjY2RDQmY2FuZF90eXBlPQ%3d%3d&sap-client=200    

If you are already registered on our site, hit the “Apply” button at the top left corner of the page

Login our site and apply directly to the job. 

 If you are not registered on our site, please hit “Apply” at the top left corner of the page and click register.  Register on our site.  You will receive via email an acknowledgement of your registration. 

 The email acknowledgement will include a link that must be clicked and/or copied and pasted into your browser in order to complete registration.  The link is only valid for 24 hours.  Once you have completed the registration process, go to www.massmutual.com  log in to our site and search for job number 50066362 and "APPLY". 

 In addition, if you would like to learn more about MassMutual, please visit www.massmutual.com. 

MassMutual is an Equal Opportunity Employer  M/F/V/D

POSITION TITLE:  Director – Retirement Services Training 50058839

 The MassMutual Financial Group is a global, diversified financial services organization with more than $395 billion in total assets under management. Our family of companies serves the needs of nearly 13 million clients by providing a broad-based portfolio of financial products and services including: investments, annuities, disability income insurance, life insurance, retirement services/401(k) plans, trust services, mutual funds and long-term care insurance. 

MassMutual Financial Group is committed to providing an inclusive work environment that capitalizes on the talents and contributions of all employees, regardless of age, race, gender, background, religion, disability, national origin, sexual orientation, or personal interests and beliefs.  We understand the importance of a diverse range of talent and ideas, and encourage our employees to share in this understanding. 

We foster respect for our employees, and provide a culture where each individual has the opportunity to be just that – an individual.

 Our impressive array of talented employees enables us to provide exceptional service to our continually expanding, diverse client base.  The strong growth of our business, ongoing development of new products and expansion into new markets is dependent on the inclusive work environment we maintain. 

RESPONSIBILITIES

• Oversees development and delivery of training and performance improvement programs to ensure a qualified, productive, and skilled workforce.
• Consults with, assesses and analyzes client training needs and drive business success through development of innovative training solutions.
• Works closely business partners to ensure that targeted learning interventions are appropriately delivered to meet the scope, time-frame and quality standards of the client.
• Partners with Training & Advisory Steering Committee members to leverage existing training solutions and ensures employee learning is conducted in the most efficient, effective and cost-effective way possible.
• Leads end-to-end change management and learning strategies to close skill/process/behavioral gaps, including the development and execution of plans for stakeholder communication, leadership alignment, and training.
• Incorporates measurement mechanisms to gauge the effectiveness of strategies, using such metrics to guide follow-up actions that ensure the delivery of sustainable and measurable business outcomes.
• Participates in enterprise-level training initiatives and promotes training programs of high quality work meeting corporate and line of business compliance standards.
• Leads workforce planning and staffing strategy development, designing processes and methodologies to identify the best talent within and outside the organization.
• Establishes and assesses the achievement of realistic, challenging objectives through regular communication and a formal performance management program.

REQUIREMENTS

• BA/BS degree Organizational Development, Business Administration, Human Resources Management, or related field required; advanced degree preferred.

• Background in instructor-led, online, and/or blended learning training functions; ability to transform complex information into effective learning tools and communications by applying adult learning theory, change management methodology, and instructional design principles.
• Proven leader with 5+ years learning and development industry experience.
• Operations and/or Financial Services Industry experience strongly preferred.
• FINRA Series 7/24 a plus.

CRITICAL COMPETENCIES FOR SUCCESS:

•           Focus on the Customer. Know your customers well; add value with a level or urgency.     

•           Act with Integrity: Adhere to strict code of ethics and MassMutual values; be trustworthy.

•           Value People. Lead people to success; appreciate diverse ideas and experiences. 

•           Work Collaboratively.  Partner with others to achieve results that leverage the right resources

•           Achieve Results. Focus on winning; consistently exceeds expectations.

 COMPENSATION:

We pay competitive base salaries and we reward performance. Our salary structure is commensurate with experience. In addition, you will be eligible to participate in our comprehensive benefits program including medical insurance and 401(K).

 This opening currently resides in Springfield, MA.  However, as organizations and their structures evolve, locations may be reevaluated and position location may change.  We are looking for candidates who have flexibility between MassMutual's two locations:  Springfield, MA, Enfield, CT.

If you would like to apply to this position please click here HTTPS://RECRUIT.MASSMUTUAL.COM:443/sap/bc/erecruiting/posting_apply?param=cG9zdF9pbnN0X2d1aWQ9NDdFMjQwOEY4MjNFMDA3OUUxMDA4MDAwQUEwNjY2RDQmY2FuZF90eXBlPQ%3d%3d&sap-client=200

 If you are already registered on our site, hit the “Apply” button at the top left corner of the page

Login our site and apply directly to the job.   

If you are not registered on our site, please hit “Apply” at the top left corner of the page and click register.  Register on our site.  You will receive via email an acknowledgement of your registration.   

The email acknowledgement will include a link that must be clicked and/or copied and pasted into your browser in order to complete registration.  The link is only valid for 24 hours.  Once you have completed the registration process, go to www.massmutual.com  log in to our site and search for job number 50058839 and "APPLY". 

 In addition, if you would like to learn more about MassMutual, please visit www.massmutual.com.

 MassMutual is an Equal Opportunity Employer  M/F/V/D

INSTRUCTIONAL DESIGNER

Department:                             Training and Development

Position Reports To:                Managing Director of Training and Development

Status:                                     Full time, exempt

Date:                                        February 2008

Summary:

Work collaboratively with the training department, operations and support center Associates and Management on the need, design, development, implementation and evaluation of identified business learning initiatives. Identify and interpret business and client needs. Produce programs and materials that will have maximum business and learning impact. Develop engaging, intuitive, informative and challenging learning materials and programs using sound instructional design principles. Continually explore new technologies for potential application to Associate and Management learning and instructional challenges. Maintain materials and programs on a regular basis. Continually adapt and learn new design and development procedures that will enhance the learner’s job performance.

 Responsibilities:

1.  Analysis

Assess and analyze operations Management and Associate population, job standards and performance needs. Interview Subject Matter Experts (SMEs). Identify problems, challenges and performance gaps. Establish rapport and continued involvement with internal customers. Determine resource constraints and understand performance requirements. Evaluate needs assessment data. Report findings to supervisor and management steering committee.  

2. Design

Develop learning objectives and evaluation strategies. Review and validate source materials and SME knowledge for accuracy and relevance. Determine media and delivery methods. Estimate project costs. Design and develop an overall strategic learning plan that is aligned with business objectives.  Gain project approval from management steering committee.  

3.  Development

Create compelling and dynamic training and learning materials, activities and related documents that will dramatically enhance the knowledge and skills of learners. Ensure programs and materials support learning objectives. Determine best instructional technology tools for the delivery of instruction and learning while staying within agreed to budget guidelines. Review, edit and complete program content. Validate learning materials content and perform quality assurance reviews. Create evaluation instruments (levels 1-4) and performance metrics. Establish tracking and monitoring system. Develop a Train-the-Trainer program as needed. Create an implementation and communication plan. Gain content approval from SMEs and management steering committee. 

4.  Implementation

Guide the selection of those responsible for implementing programs. Oversee or implement a train-the-trainer program, the certification process, scheduling and roll out coordination requirements. Ensure training and learning events occur. Provide management steering committee briefings. Gather program implementation data and feedback.

 5. Evaluation

Gather and analyze data from the training and learning events. Analyze results. Determine successes, changes needed and next steps for success. Share results with management steering committee. Implement follow-up plan to ensure transfer of learning occurs on the job. 

6.  Project Management

Lead and guide the development of multiple projects. Use multiple communication tools to effectively collaborate across functions and departments. Be proactive to solving problems. Ensure projects achieve intended purpose. Report progress in a timely manner. Meet agreed to and established deadlines. Be at or below agreed to project budgets. Establish project plans; keep plans up to date and supervisor informed of target dates, issues, project completion and progress.  Manage the resources assigned to projects.

 7.  Collaboration

Actively involve Subject Matter Experts and gain resolution to issues in a timely manner. Educate and influence the thinking and action of others who impact the development of training programs. Build trust and relationships with key operations and Support Center contacts that support the learning programs.

8.  Communication

Practice open and honest communication with Associates and Management.  Respond to concerns and issues timely and effectively. Listen actively to what others are saying and communicate your thoughts and ideas so they can be easily and clearly understood. Ensure all information developed is accurate and grammatically correct.

 9.  Additional responsibilities, as identified and assigned.

 Position Requirements:

Education and Background:

1.     Bachelor’s degree required, advance degree preferred

2.     In-depth experience and knowledge of the instructional system design including analysis, design, development, implementation and evaluation

3.     Knowledge and experience of techniques to elicit content from SMEs, research methods, various instructional methods, delivery options

4.     Prefer dental or medical related instructional design experience

5.     Proven career progression or consulting experience with increasing levels of project experience and responsibility  

Characteristics and Abilities:

1.     Excellent written and communications, interpersonal and organizational skills.

2.     Proven desire to exceed client expectations

3.     Multiple project leadership, business partnering and cross department/matrix collaboration

4.     Self-management abilities and sound business judgment

5.     PC typing skills including Word and/or Excel and Power Point required; additional graphic design and development software tool experience preferred

6.     Web based or software based development experience preferred

7.     High level of experience with software that facilitates the design of instruction

8.     Flexible to support and to adapt to constant change.

9.     Highly motivated by seeing others achieve personal success.

 Contact Information:

 David Sokolowski

Managing Director of Training and Development

Aspen Dental Management, Inc.

281 Sanders Creek Parkway

East Syracuse, NY 13057

Email: dsokolowski@aspendent.com

Telephone 315.454.6000(305)

Posted 02/21/08

OVERALL RESPONSIBILITY:

• Build and implement a corporate learning strategy for broad-based non-technical learning for MassMutual Build strong relationships within MassMutual training community to ensure resource sharing, professional development of the training community, and efficiencies across the training entities.
• Build curriculum and other development opportunities in the areas of Professional Skills Management Training and Leadership Development, based on 2006 needs analysis, HRBP input and engagement survey results.
• Build and motivate a talented team of internal resources and external vendors to deliver best-in-class learning experiences.
• Build reporting systems that track utilization and cost benefit analysis of investments in training.
• Lead/participate in building competency models for key roles across the company.
• Lead/participate in building MassMutual philosophy tools and processes focused on career planning.
• Build strong vendor management practices to ensure top quality product for reasonable prices.
• Develop communication plan and strategies to market learning curriculum, including learning roadmaps and linkage to the Winning Ways.
• Build/maintain technology infrastructure to enable multiple delivery systems, create management information and monitor and manage cost.
• Link learning curriculum to other talent efforts related to recruiting, assessments, 360’s and engagement survey work.
• Collaborate with HR Business Partners to ensure their client group’s critical needs are met.

 CANDIDATE QUALIFICATIONS:

• Proven track record in conducting needs analysis leading to strategy and implementation plans for corporate learning function.
• Experience building a management curriculum and institutionalizing it in a Fortune 100 company.
• Executive level facilitation and presentation skills.
• Track record of delivering experiential learning and coaching trainers.
• Ability to evaluate, provide feedback and coach managers.
• Experience utilizing a “change management” model
• Eight plus years of experience in learning and human resources.
• Ability to develop strong, credible relationships with client groups, including both senior executives and frontline managers.
• Strategic, “big picture,” resourceful and innovative thinker.
• Effective organizational, interpersonal and communication skills.
• Operates independently and with a sense of urgency.
• Ability to work in a fast paced environment with changing priorities.

 CRITICAL COMPETENCIES FOR SUCCESS:

 ·         Focus on the Customer – Know your customers well; add value with a level of urgency.

·         Act with Integrity- Adhere to a strict code of ethics and MassMutual Values; be trustworthy.

·         Value People – Lead people to success; appreciate diverse ideas and experiences.

·         Work Collaboratively – Partner with others to achieve results that leverage the right resources.

·         Achieve Results – Focus on winning; consistently exceed expectations.

 COMPENSATION:

We pay competitive base salaries and we reward performance. Our salary structure is commensurate with experience.  In addition, you will be eligible to participate in our comprehensive benefits program including medical insurance, pension and 401(k).

 CONTACT:                Kathy McCormack-Batterson

                                    Assistant Vice President – Executive Recruiter

                                    MassMutual

                                    Kmccormack-batterson@massmutual.com

                                    413 744-3442